Customer Centricity – What Is It and How Do You Get There?

Customer centricity is a an old concept with new life. Organizations around the world have committed to a customer centric strategy, but few have defined it and fewer know how to analyze their results.  In this podcast, Lora and Alison discuss the different ways to structure a customer centric supply chain and how to interpret metrics to continue to align to that strategy.

Straight Talk With Supply Chain Insights – Podcast episode #195