Is IT Standardization Killing Your Growth Agenda?

IT standardization has been a popular strategy to manage investment and operations, but is it really the best thing for your business? In this podcast Lora and Alison discuss the possibility that departing from the IT norm could be the best thing for your business and your team. Listen in to hear about the implications […]

Customer Centricity – What Is It and How Do You Get There?

Customer centricity is a an old concept with new life. Organizations around the world have committed to a customer centric strategy, but few have defined it and fewer know how to analyze their results.  In this podcast, Lora and Alison discuss the different ways to structure a customer centric supply chain and how to interpret […]