Survey Details: The research for this report was conducted from January 24 – June 27, 2014. It is based on online surveys conducted among Manufacturers / Merchandise Suppliers and Retailers who manufacture products. All respondents were required to personally work with retail scorecards (in which the retailer evaluates the supplier) at least occasionally (n=65).
Objective: To understand what drives success in retailer-supplier relationships and the role of scorecards in improving relationships and corporate performance.
Highlight: The primary value of the retail scorecard is the improvement of on-time and in-full shipments. Both parties have the opportunity to use the scorecard to improve assortment and reduce total costs. Today, these opportunities are aspirational.