Research is at the center of what we do. We pride ourselves on independent research targeted at helping supply chain business leaders and deliver a steady stream of quantitative and qualitative research that we share openly. In addition, we strive to correlate the quantitative survey results with financial data in order to determine how supply chain behaviors impact performance. Each year, we publish the Supply Chain to Admire report to celebrate the accomplishments of public companies that are beating their peer group in defining value, driving improvement and posting performance on the Supply Chain Metrics that Matter™. You can find our insights in a variety of forms, including formal reports, books, videos, presentations, webinars, podcasts, blog posts, and infographics.
Have a question that needs answering? Want to gain customer insights? Understand your employees? Determine the size of a market and your competitive landscape? We would like to help through a custom research project.
We use the principles from consumer research to help companies answer their supply chain questions, using both quantitative surveys and qualitative interviews as needed. In working with each client, a project is carefully scoped and investment options are designed around the amount of time and deliverables required. We welcome the opportunity to share some of our past successes with clients and design a custom project for your needs. If you have a custom research project in mind, give us a chance to give you our insights.
Our Customer Satisfaction survey is one example of a custom research project that we provide. This survey allows companies to understand the drivers and enablers of customer satisfaction while helping companies baseline their performance to their competition. After we finalize the research, we share it with your team to help you develop customer-centric strategies. Our unique methodology to gauge customer satisfaction is designed to help you.
Watch our “What Is the Customer-Centric Journey?” webinar and view the slide deck below:
To schedule a discussion about your specific supply chain project, please contact Regina Denman, Client Services Director, at firstname.lastname@example.org or 207-521-9176.
The Supply Chains to Admire™ analysis is an annual study of supply chain excellence. Now in its fourth year of development, the focus of this research is to better understand supply chain performance and improvement of 495 publicly held companies in 31 peer groups for the period of 2010-2016. At the 2017 Supply Chain Insights Global Summit, winners from the analysis will share insights on driving supply chain excellence.
Download the full 2017 Supply Chains to Admire report.
The 2017 Supply Chains to Admire Winners: