Research is at the center of what we do. We pride ourselves on independent research targeted at helping supply chain business leaders and deliver a steady stream of quantitative and qualitative research that we share openly. In addition, we strive to correlate the quantitative survey results with financial data in order to determine how supply chain behaviors impact performance. Each year, we publish the Supply Chain to Admire report to celebrate the accomplishments of public companies that are beating their peer group in defining value, driving improvement and posting performance on the Supply Chain Metrics that Matter™. You can find our insights in a variety of forms, including formal reports, books, videos, presentations, webinars, podcasts, blog posts, and infographics.

Custom Research

Have a question that needs answering? Want to gain customer insights? Understand your employees? Determine the size of a market and your competitive landscape? We would like to help through a custom research project.

We use the principles from consumer research to help companies answer their supply chain questions, using both quantitative surveys and qualitative interviews as needed. In working with each client, a project is carefully scoped and investment options are designed around the amount of time and deliverables required. We welcome the opportunity to share some of our past successes with clients and design a custom project for your needs. If you have a custom research project in mind, give us a chance to give you our insights.

Customer Satisfaction Survey

Our Customer Satisfaction survey is one example of a custom research project that we provide. This survey allows companies to understand the drivers and enablers of customer satisfaction while helping companies baseline their performance to their competition. After we finalize the research, we share it with your team to help you develop customer-centric strategies. Our unique methodology to gauge customer satisfaction is designed to help you.

Watch our “What Is the Customer-Centric Journey?” webinar and view the slide deck below:

To schedule a discussion about your specific supply chain project, please contact Regina Denman, Client Services Director, at or 207-521-9176.

Supply Chains to Admire

The Supply Chains to Admire™ work is our effort to rank the best supply chains in the world. Now in its fourth year of development, it is a study of supply chain performance, improvement, and value of publicly held companies, based in part on our Supply Chain Index methodology. Unlike other ranking systems, this method is based solely on quantitative data and corporate financial performance, removing subjectivity from the decision process. We compare performance on financial supply chain metrics with stock market performance (market capitalization and Price to Tangible Book Value) to identify top performers. In addition, because supply chains come in all shapes and sizes, our analysis is built upon peer groups operating in the same industries with similar challenges and opportunities present within the business environment.

In 2016 our analysis was conducted for the period of 2009-2015, across 320 companies in 31 industries, resulting in 16 winners and 21 finalists. In 2017, results will be announced in the summer and select winners will be invited to share their insights on driving supply chain excellence at the 2017 Supply Chain Insights Global Summit.

Download the full 2016 Supply Chains to Admire report.

The 2016 Supply Chains to Admire Winners:

2016 Supply Chains to Admire Winners -

Watch the Webinar:

Supply Chain Index

The Supply Chain Index™ measures supply chain improvement on the Supply Chain Metrics That Matter™. The methodology is designed to be used as a ranking system and benchmarking tool. It enables companies to rank supply chain improvement while gaining a better understanding of the relationship between supply chain and financial (market capitalization) performance. The Supply Chain Index is one piece of the Supply Chains to Admire methodology and is the foundation for our Supply Chain Metrics That Matter report series.

Watch our Launch of the Supply Chain Index webinar.

View the Launch of the Supply Chain Index PowerPoint slide deck on SlideShare