Objective: To understand the perceived benefits and barriers of voice-directed warehousing, from both users’ and non-users’ perspectives.
Highlight: The value proposition of voice-directed warehousing hits two primary objectives of the supply chain leader: cost and improved quality in picking, which improves customer service.
Survey Details: The research for this report was conducted from December 2012 – February 2013. It is based on an online survey among 58 users of voice-directed warehousing (across 7 suppliers) and 38 non-users. The survey was limited to those familiar with warehouse operations at their company — manufacturers, retailers, wholesalers/distributors/co-operatives and 3PLs.